Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-5 Business days |
| Canada, Europe |
3-7 Business days |
| Australia, New Zealand |
5-7 Business days |
| Mexico, Central & South America |
3-5 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
W***n –
this urn is beautiful. even better than on the picture. And the engraving is perfect. It’s i beautiful tribute to my dog. if you want something perfect for your pet’s ashes, you should order this. The urn was so well packed, there was no way it could break during the journey.
S***s –
Good quality. Lots of polystyrene and tape to cut through but they did the job.
L***h –
I was very happy with this item. The fact it had an inner lid was good and the whole thing was very attractive and I liked this very much. I was contacted and asked what I would like engraved on the top. For this I would like to thank you.
A***q –
Received very well packaged, a little small for the labrador of 20kg but perfect for less. Extra store very communication
E***a –
Great urn. Made of ceramics. Special thanks for the package)